We really hope you love the items you order from the This Mum Runs shop however we do understand that sometimes you might want to return an item. To arrange a refund or exchange please contact us on firstname.lastname@example.org for help on how to return an item.
There are certain situations where no or only partial refunds are granted including:
- Any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error.
- Any item that is returned after 20th January 2022 which was purchased between 01/11/21 and 23/12/21.
- Please note that Gift cards cannot be returned.
Once your refund is approved and processed, a credit will automatically be applied to your original method of payment, within 10 working days.
If you request an exchange and the item/s you request aren’t available we will automatically process a refund, a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Customers are entitled to a full refund for any faulty goods up to 90 days after purchasing.
Please contact us on email@example.com with as much information as possible regarding the fault including images and your original order number.
A member of the team will then be in touch to explain how to return your item.
Received one of our products as a present and would like to return/exchange?
Please email us at firstname.lastname@example.org to begin the process. You will need to provide the name and email address of the person who bought the gift for you.
Return postage costs
As a small independent business we are unable to cover your return postage costs. You will be responsible for paying for your own shipping costs for returning your item unless it is faulty or there has been a mistake made with your order. Shipping costs are non-refundable.
If you are returning items over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item/s.
Sale items purchased from the 'Outlet' section of the store cannot be refunded unless they are faulty. Any items bought using discount codes will be refunded with the price paid for the item.
Late or missing refunds
If you haven’t received a refund to your original payment method (the one you made your purchase from) within 28 days of returning your item, please contact us at email@example.com