Returns Policy


If you wish to return an item, in the first instance, please complete the returns form included with your order. If you no longer have this please email orders@thismumruns.co.uk. Please state the following:

Your order number
Which item you wish to return
The reason for the return

 

Received one of our products as a present and would like to return/exchange?

We'll provide a gift certificate for the value of item you've received, as long as it's returned unworn, in original condition and you can provide the name of the person who purchased the item. Please email us at orders@thismumruns.co.uk to begin the process.

Returns Period

Get your unworn item back to us within 14 days, in it's original condition and we'll give you a no quibble exchange/refund.

Please also note that Gift cards cannot be returned

There are certain situations where no or only partial refunds are granted including:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 14 days after delivery

Extended Christmas Returns Period

For all purchases made between 9th November and 20th December, we are offering an extended returns period. 

Get your unworn item back to us by Thursday 31st January, in it's original condition and we'll give you a no quibble exchange/refund.

Returns Address:

This Mum Runs, c/o Flying Penguin
6 Novers Hill Trading Estate
Bristol
BS3 5QY

Refunds:
Once your refund is approved and processed, a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds:
If you haven’t received a refund to your bank account (the one you made your purchase from), please contact us at orders@thismumruns.co.uk

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Any items bought using discount codes will be refunded with the price paid for the item.

Exchanges:
If you need to exchange it for the same item in a different size, please use the returns form that came with your item. If you're unable to find this email orders@thismumruns.co.uk.

This Mum Runs, c/o Flying Penguin
6 Novers Hill Trading Estate
Bristol
BS3 5QY


Shipping:
To return your product, you should mail your product to:

This Mum Runs, c/o Flying Penguin
6 Novers Hill Trading Estate
Bristol
BS3 5QY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or partial, any cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ideas or comments?
We always love receiving your feedback, comments or ideas for new products! Please contact orders@thismumruns.co.uk with your order number in the subject line.