Returns Policy


 

We really hope your items from the This Mum Runs shop are perfect for you however, if you do need to return an item from your order for a refund or to try a different size please send them, in their original packaging with the Packing Slip enclosed to the following address:

This Mum Runs
c/o Huboo Ref 3776
Unit 1
Vertex Park South
Emersons Green
Bristol
BS16 7LB

Returns Period
Get your unworn item back to us within 30 days, in its original condition and we'll give you a no quibble exchange/refund.

There are certain situations where no or only partial refunds are granted including:

  • Any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery.

Please note that Gift cards cannot be returned.

Refunds:
Once your refund is approved and processed, a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Exchanges:
If you need an exchange please list the size/style wanted on the Packing Slip you received with your original order. If you request an exchange and the item/s you request aren’t available we will automatically process a refund, a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Received one of our products as a present and would like to return/exchange?
Please email us at orders@thismumruns.co.uk to begin the process. You will need to provide the name and email address of the person who bought the gift for you.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Any items bought using discount codes will be refunded with the price paid for the item.

Late or missing refunds:
If you haven’t received a refund to your bank account (the one you made your purchase from) within 14 days of returning your item, please contact us at orders@thismumruns.co.uk

Return postage costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ideas or comments?
We always love receiving your feedback, comments or ideas for new products! Please contact orders@thismumruns.co.uk.

 


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